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Privacy Policy

Under the Privacy Act 1988 (Cth), we are required to have an Australian Privacy Principles Policy dealing with the ways we manage personal information. We reserve the right (at our discretion) to modify, amend or replace this privacy policy from time to time.

Collection of Personal Information

 

​We collect personal information necessary to provide our home care services effectively. The types of personal information we collect may include:

  • Full name, date of birth, and contact details (address, phone number, email).

  • Health and medical history, including care requirements and treatment plans.

  • Emergency contact and next of kin details.

  • NDIS and aged care package details (where applicable).

  • Payment and billing information.

  • Employment details (for staff and carers).

Where possible, we will collect personal information directly from you. However, in some cases, we may obtain information from authorised representatives, family members, healthcare providers, or government agencies.

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Use of Personal Information

 

​We use personal information to:

  • Provide personalised home care, nursing, and disability support services.

  • Communicate with clients, their families, and healthcare providers.

  • Process payments and manage funding (e.g., NDIS, aged care packages).

  • Improve our services and client experience.

  • Comply with legal and regulatory obligations.

  • Conduct internal administrative tasks, including staff management and training.

We will only use your personal information for the purposes mentioned above unless you provide consent for a different use or if required by law.

Additionally, we will not use any printed or recorded materials for training or marketing without your consent.

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Disclosure of Personal Information

 

We may share personal information with:

  • Healthcare professionals involved in your care.

  • NDIS, aged care providers, and other relevant government agencies.

  • Our staff and carers who require access to provide support services.

  • Payment processors, insurers, and financial institutions.

  • Legal and regulatory bodies as required by law.

We do not sell or trade personal information to third parties. Any third parties we work with are required to comply with confidentiality and data protection laws.​

 

 

Storage and Security of Personal Information

 

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Measures include:

  • Secure electronic records and password-protected databases.

  • Restricted access to personal information for authorised personnel only.

  • Secure disposal of physical records when no longer needed.

 

 

Access and Correction of Personal Information

 

Clients and staff have the right to access their personal information held by Vista Home Support. If you believe your information is incorrect, incomplete, or outdated, you may request corrections. We will take reasonable steps to ensure your personal information is accurate and up to date.

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Consent and Your Rights

 

We require your consent to collect, use, and disclose your personal information for the purposes outlined in this policy. You may withdraw your consent at any time; however, this may impact our ability to provide services.

You also have the right to:

  • Request access to your personal information.

  • Request corrections to inaccurate or incomplete information.

  • Make a complaint if you believe we have breached your privacy rights.

 

 

Complaints and Contact Information

 

If you have a concern or complaint about how we handle personal information and Vista Home Support staff's delivery of services, please contact us:

 

Vista Home Support
Phone: 0424 456 971 / 0404 336 933
Email: admin@vistahomesupport.com.au
Website: www.vistahomesupport.com.au

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We take privacy complaints seriously and will respond promptly to any concerns raised.

 

Anonymous feedback/complaints are accepted.

Please email details of your feedback/complaints anonymously to admin@vistahomesupport.com.au.

 

Alternatively, you may raise/ escalate your complaint directly to the NDIS Quality and Safeguard Commission:

  • by completing an online complaint form on the NDIS Quality and Safeguard Commission website

  • call 1800 035 544 (free call from landlines). Interpreters can be organised if required

  • Email: contactcentre@ndiscommission.gov.au

  • If you have difficulty hearing or speaking on the phone, contact National Relay Service on 1300 555 727 and request for them to contact the NDIS Commission on your behalf.

  • Write a letter and post it to:
    NDIS Quality and Safeguards Commission
    PO Box 210 Penrith NSW 2751

 

Complaints can also be made directly to the​ Aged Care Quality and Safety Commission 

  • by completing an online complaint form on the Aged Care Quality and Safety Commission website.

  • calling 1800 951 822. Interpreters can be organised via the Aged Care Quality and Safety Commission. 

  • If you have difficulty hearing or speaking on the phone, contact National Relay Service on 1300 555 727 and request for them to contact the Aged Care Quality and Safety Commission on your behalf.​

 

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Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.

By engaging with our services, you acknowledge and agree to the terms of this Privacy Policy.

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